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Legal Terms That Protect Your Account

When you open an account with mposurga link, you enter a player agreement that covers your deposits, withdrawals, account security and how we handle your data.

Account ownership & accessPayment security & verificationData protection & privacy
mposurga link Legal Terms That Protect Your Account
REACH OUR TEAM

How to Contact Us About Legal Issues

Live Chat Available 24 hours daily for account access queries, payment disputes and legal questions.
Email Support Send formal requests about data, account closure or contract disputes to our legal desk.
Account Settings Manage your personal details, download transaction records and update your payment methods from the…
SECURITY & DATA

How We Protect Your Legal & Account Privacy

Data Encryption

All login credentials and payment details are encrypted end-to-end.

Account Verification

When you register, we confirm your identity using details tied to your chosen payment method.

Cookie & Tracking Policy

We use cookies to remember your login session and track gameplay across devices.

Data Retention

Account records, transaction logs and identity documents are kept for the period required by Indonesian financial regulations, typically 5 years…

Right to Access

You can request a full copy of your personal data, transaction history and any correspondence with mposurga link at any…

Account Closure

You may close your account permanently from settings. We'll freeze all activity, process any outstanding withdrawals, and delete personal data…

Legal & Account FAQs

Contact live chat immediately. We'll freeze your account, verify your identity using your registered payment method (DANA, OVO, GoPay or QRIS), and restore access. Never share your password or one-time codes with anyone, even support staff.

We retain personal details and transaction records for the legally required period, typically five years. After that, data is permanently deleted. You can request earlier deletion for non-regulated fields by emailing support.

Yes. Deposits via DANA, OVO, GoPay or QRIS that show as pending beyond 5 minutes can be reported to live chat with your transaction ID. We'll investigate and either credit your account or return the funds to your payment method within 48 hours.

Each account is personal and non-transferable. One person cannot operate two accounts. If we detect duplicate or shared accounts, all related balances may be frozen pending review to prevent fraud and ensure fair play.

Our legal framework depends on local law for your jurisdiction. Account access and deposit/withdrawal rules are shaped by the regulations that apply where you're based. Your agreement is governed by the law of your region of play.

When you request a withdrawal, we match your account details against your registered payment method and require a final confirmation code. Large withdrawals may trigger additional document verification to comply with anti-fraud standards.

Yes. Log in, go to Account Settings, select History, and download your statement as a PDF. Live chat can also email a complete record including chat logs and support tickets within 24 hours of your request.